Payroll and Pensions Administration

Payroll and Pensions

Coronavirus (COVID-19) and your Payroll Service

Updated 13th August 2020


Thank you for your continued support and patience during these unprecedented times.  We greatly appreciate your assistance and your messages of support to the team.


Payroll processing and getting the payroll back to our clients is our main focus and priority.  To assist us with this, we are having to adapt our ‘normal’ service.  We would ask you to help us to help you by following the guidance below:


Payroll processing
  • Provide us with everything we need to process your payroll together, rather than several separate email communications or portal uploads during the month.
  • We may not be able to re run or amend a payroll for errors or omissions, but will correct this in the next run.
  • You will not get your payroll returned within our normal timings, it will be delayed, but we will get it to you.


General advice & support emails/phone calls

We will respond to you as soon as possible, but this could take up to 10 working days.


Furlough claims

Furlough claims are being dealt with by a separate team.  Please email them direct on


COVID-19 SSP claims

Statutory Sick Pay Rebate Scheme claims are being dealt with by a separate team.  Please email the claims team direct on


Flexible furloughing

Flexible Furloughing was introduced on 1st July and continues to be available until the CJRS scheme closes at the end of October.


Employers can bring back to work employees that have previously been furloughed for any amount of time and any shift pattern, while still being able to claim CJRS grant for their normal hours not worked. Employers will be able to agree any working arrangements with previously furloughed employees. When claiming the CJRS grant for furloughed hours; employers will need to report and claim for a minimum period of a week.


To be eligible for the grant, employers must agree with their employee any new flexible furloughing arrangement and confirm that agreement in writing. Employers can claim the grant for the hours their employees are not working calculated by reference to their usual hours worked in a claim period. Employers will need to report hours worked and the usual hours an employee would be expected to work in a claim period.


Reminder of changes to CJRS

From 1 Au‌gu‌st 2020, the government grant towards the employee will remain at 80%, but they will no longer fund employers’ National Insurance (NI) and pensions contributions. Employers now have to make these payments from their own resources for all employees, whether furloughed or not.

From 1 September 2020, the government grant towards the employee wages will be reduced to 70%.  The employer will be asked to contribute towards the cost of your furloughed employees’ wages to ensure they continue to receive at least 80% of their wages for the time they are furlough.  You will still need to pay the employer NI and pension contributions.


From 1 October 2020 the government grant towards the employee wages will be reduced to 60%.  The employer will be asked to contribute towards the cost of your furloughed employees’ wages to ensure they continue to receive at least 80% of their wages for the time they are furlough. You will still need to pay the employer NI and pension contributions.


Claimed too much in error?

If you have claimed too much for a CJRS grant and have not repaid it, you must notify HMRC and repay the money by the latest of whichever date applies below:

  • 90 days after receiving the CJRS money you’re not entitled to
  • 90 days from when circumstances changed so that you were no longer entitled to keep the CJRS grant
  • 20 Oc‌to‌be‌r 2020 if you received CJRS money you’re not entitled to, or if your circumstances changed on or before 22 J‌ul‌y.


If you do not do this, you may have to pay a penalty. HMRC do understand mistakes happen, particularly in these challenging times, and will not seek out innocent errors and small mistakes for compliance action. They will act, however, against anyone who deliberately sets out to defraud the system or claims money they aren’t entitled to.


How to let HMRC know about claiming too much

If you have received more than you are entitled to, you can let HMRC know as part of your next online claim without needing to call them – the system will prompt you to add details on if you have received too much. For more information, search for ‘if you claim too much or not enough from the Coronavirus Job Retention Scheme’ on GOV‌.UK.

If you or your clients received too much and do not plan to submit further claims – or you have claimed less than you were entitled, contact the CJRS Helpline on 0800 024 1222. 


Job Retention Bonus

Employers will be able to claim a one-off payment of £1,000 for every employee they have previously received a grant for under the Coronavirus Job Retention Scheme (CJRS) and who remains continuously employed through to the end of Ja‌nu‌ar‌y 2021.


To be eligible, the employee must have received earnings in November, December and January, and must have been paid an average of at least £520 per month, and a total of at least £1,560 across the three months.


As the employer, you or your clients will be able to claim the bonus after you have filed PAYE information for Ja‌nu‌ar‌y 2021, and the bonus will be paid from Fe‌br‌ua‌ry 2021. More detailed guidance, including how employers can claim the bonus online will be available by the end of September.


What you need to do now

If you intend to claim the Job Retention Bonus, you must:

  • ensure all employee records are up to date
  • accurately report employees’ details and wages on the Full Payment Submission (FPS) through the Real Time Information (RTI) reporting system
  • make sure all of your CJRS claims have been accurately submitted and you have told HMRC about any changes needed (for example if you’ve received too much or too little).


The ACAS website is available for further guidance

ACAS have released a free furlough letter template that clients can use for their staff

Claiming Statutory Sick Pay paid to employees due to COVID-19

CJRS further information



As you will know, running your own payroll can be time consuming and burdensome.  The task is made all the more difficult by the increasing complexity of tax and employment legislation.  Added to this, nothing is more guaranteed to upset your employees than getting their pay wrong.

We can take responsibility for the running of your payroll system, giving you peace of mind.  We can administer your PAYE, National Insurance, Statutory Sick Pay, Statutory Maternity Pay and complete statutory forms and all electronic submissions to HM Revenue and Customs including your Real Time Information (RTI) and year end returns.

Even if you only have a small number of employees this service will still prove to be cost-effective.

For a competitive payroll quote please click here to complete our short form

Alternatively if you would like to discuss your requirements in more detail with our Payroll Manager please email or contact Tina Murray on 01460 68700.



Payroll Training

Our Payroll Manager can provide training on Sage, STAR and Iris payroll software. Additional support can be provided with a review of your payroll processes and procedures, customised payroll reports and where appropriate undertake an in depth review of your employee data. To find out more about this service please contact Tina Murray on 01460 68700 or email

 Auto Enrolment  

Whilst Lentells are not authorised to give specific advice on suitable pension schemes we are able to work with clients on the implementation and day to day administration of their chosen scheme, saving time and ensuring compliance.

Please click here for our comparison between NEST, NOW: Pensions and The People's Pension and for further information on how we can help our clients with Auto Enrolment.  


Payroll team Sept 2018

Payroll Team 

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