Payroll and Pensions Administration

Payroll and Pensions

Coronavirus (COVID-19) and your Payroll Service

Updated 23rd March 2021

Thank you for your continued support and patience during these unprecedented times.  We greatly appreciate your assistance and your messages of support to the team.

Our payroll team are currently working from home and therefore communication will be slower than normal and we would ask you to bear with us.


Payroll processing and getting the payroll back to our clients is our main focus and priority.  To assist us with this, we are having to adapt our ‘normal’ service.  We would ask you to help us to help you by following the guidance below:


Payroll processing

  • Provide us with everything we need to process your payroll together, rather than several separate email communications or portal uploads during the month.
  • We may not be able to re run or amend a payroll for errors or omissions, but will correct this in the next run.
  • You may not get your payroll returned within our normal timings, but we will get it to you.


General advice & support emails/phone calls

We will respond to you as soon as possible, but this could take up to 10 working days.


Furlough claims

Furlough claims are being dealt with by a separate team.  Please email them direct on


COVID-19 SSP claims

Statutory Sick Pay Rebate Scheme claims are being dealt with by a separate team.  Please email the claims team direct on


Job Retention Scheme

The Coronavirus Job Retention Scheme is being extended until 30th September 2021.


Furlough from April

The furlough scheme will work in much the same way as it does now for the next few months, offering 80% of eligible employees’ current salary for hours not worked in April, May and June 2021. This is capped at £2,500 a month.

As is currently the case, employers will be required to make employer’s National Insurance contributions and pension contributions for those employees.

From May onwards, eligibility for the scheme will also be amended so it includes newly eligible employees who were employed on 2 March 2021, as long as a payment of earnings was reported on RTI between 20 March 2020 and 2 March 2021.


Furlough from July

As the scheme winds down, employers will need to start making more of a contribution towards staff wages.

From July 2021, a 10% contribution towards the cost of hours not worked will apply up to a cap of £312.50 a month, rising to 20% up to £625 in August and September 2021.

The idea is that employees on furlough will continue to receive the same amount up until the end of September, but business owners will gradually need to pay a greater share over that time.



Claims on the furlough scheme must be submitted by 11.59pm, 14 calendar days after the month you’re claiming for. If that’s a weekend or a bank holiday, the deadline is the next working day.

Claim for furlough days in

Claim must be submitted by

March 2021

14 April 2021

April 2021

14 May 2021

May 2021

14 June 2021

June 2021

14 July 2021

July 2021

16 August 2021

August 2021

14 September 2021

September 2021

14 October 2021


You should discuss any furlough arrangements with your staff and make changes to their employment contract by agreement.  ACAS have a number of useful templates to assist you with this ACAS templates


Job Retention Bonus

It was also confirmed that the Job Retention Bonus will no longer be paid in February 2021 and an alternative incentive will be put in place at the appropriate time.



Furlough claims – email

You should provide the payroll team with the relevant information they need for processing your payroll as usual.  Once your payroll has been processed and reports provided to you, furlough claims will be submitted on your behalf by our Claims team. 


Please email to confirm you require us to submit claims on your behalf, the claims teams will then be in touch for further details.


The ACAS website is available for further guidance

ACAS have released a free furlough letter template that clients can use for their staff

Claiming Statutory Sick Pay paid to employees due to COVID-19

CJRS further guidance




As you will know, running your own payroll can be time consuming and burdensome.  The task is made all the more difficult by the increasing complexity of tax and employment legislation.  Added to this, nothing is more guaranteed to upset your employees than getting their pay wrong.

We can take responsibility for the running of your payroll system, giving you peace of mind.  We can administer your PAYE, National Insurance, Statutory Sick Pay, Statutory Maternity Pay and complete statutory forms and all electronic submissions to HM Revenue and Customs including your Real Time Information (RTI) and year end returns.

Even if you only have a small number of employees this service will still prove to be cost-effective.

For a competitive payroll quote please click here to complete our short form

Alternatively if you would like to discuss your requirements in more detail with our Payroll Manager please email or contact Tina Murray on 01460 68700.



Payroll Training

Our Payroll Manager can provide training on Sage, STAR and Iris payroll software. Additional support can be provided with a review of your payroll processes and procedures, customised payroll reports and where appropriate undertake an in depth review of your employee data. To find out more about this service please contact Tina Murray on 01460 68700 or email

 Auto Enrolment  

Whilst Lentells are not authorised to give specific advice on suitable pension schemes we are able to work with clients on the implementation and day to day administration of their chosen scheme, saving time and ensuring compliance.

Please click here for our comparison between NEST, NOW: Pensions and The People's Pension and for further information on how we can help our clients with Auto Enrolment.  


Payroll team Sept 2018

Payroll Team 

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