Payroll and Pensions Administration

Payroll and Pensions

Coronavirus (COVID-19) and your Payroll Service

Updated 11th November 2020


Thank you for your continued support and patience during these unprecedented times.  We greatly appreciate your assistance and your messages of support to the team.


Payroll processing and getting the payroll back to our clients is our main focus and priority.  To assist us with this, we are having to adapt our ‘normal’ service.  We would ask you to help us to help you by following the guidance below:


Payroll processing

  • Provide us with everything we need to process your payroll together, rather than several separate email communications or portal uploads during the month.
  • We may not be able to re run or amend a payroll for errors or omissions, but will correct this in the next run.
  • You may not get your payroll returned within our normal timings, but we will get it to you.


General advice & support emails/phone calls

  • We will respond to you as soon as possible, but this could take up to 10 working days.


Furlough claims

  • Furlough claims are being dealt with by a separate team.  Please email them direct on


COVID-19 SSP claims

  • Statutory Sick Pay Rebate Scheme claims are being dealt with by a separate team.  Please email the claims team direct on


Job Retention Scheme - extended

The Coronavirus Job Retention Scheme is being extended until 31st March 2021.  Full guidance was issued on Tuesday 10th November and we have put several links at the bottom of this article for you to refer to as this gives more detail, please ensure you read through this guidance thoroughly as this will answer a lot of your questions. 


Some of the highlighted points to note are:-

  • From 1st November 2020 the UK Government will pay 80% of employees’ usual wages for hours not worked, up to a maximum of £2,500 per month.
  • The government will review the scheme in January 2021.
  • Crucially, business’ who have not previously claimed on the ‘old’ scheme, will now be able to do so. 
  • Any new employees that you could not previously claim for, can also be included in claims as long as they were included on an employer’s PAYE payroll and an RTI submission notifying payment for that employee to HMRC must have been made on or before 30th October 2020.
  • You can fully furlough employees or flexibly furlough employees, to suit your business.
  • HMRC intend to publish details of employers who use the scheme for claim periods from December 2020.
  • There are now monthly deadlines for claims.  Claims for periods on or after 1st November must be submitted within 14 calendar days after the month they relate to i.e. claims for November need to be submitted by 14th December 2020.
  • You should discuss any furlough arrangements with your staff and make changes to their employment contract by agreement.  ACAS have a number of useful templates to assist you with this ACAS templates


Job Retention Bonus

It was also confirmed that the Job Retention Bonus will no longer be paid in February 2021 and an alternative incentive will be put in place at the appropriate time.



Furlough claims – email

You should provide the payroll team with the relevant information they need for processing your payroll as usual.  Once your payroll has been processed and reports provided to you, furlough claims will be submitted on your behalf by our Claims team. 


Please email to confirm you require us to submit claims on your behalf, the claims teams will then be in touch for further details.


The ACAS website is available for further guidance


ACAS have released a free furlough letter template that clients can use for their staff


Claiming Statutory Sick Pay paid to employees due to COVID-19


CJRS further guidance



As you will know, running your own payroll can be time consuming and burdensome.  The task is made all the more difficult by the increasing complexity of tax and employment legislation.  Added to this, nothing is more guaranteed to upset your employees than getting their pay wrong.

We can take responsibility for the running of your payroll system, giving you peace of mind.  We can administer your PAYE, National Insurance, Statutory Sick Pay, Statutory Maternity Pay and complete statutory forms and all electronic submissions to HM Revenue and Customs including your Real Time Information (RTI) and year end returns.

Even if you only have a small number of employees this service will still prove to be cost-effective.

For a competitive payroll quote please click here to complete our short form

Alternatively if you would like to discuss your requirements in more detail with our Payroll Manager please email or contact Tina Murray on 01460 68700.



Payroll Training

Our Payroll Manager can provide training on Sage, STAR and Iris payroll software. Additional support can be provided with a review of your payroll processes and procedures, customised payroll reports and where appropriate undertake an in depth review of your employee data. To find out more about this service please contact Tina Murray on 01460 68700 or email

 Auto Enrolment  

Whilst Lentells are not authorised to give specific advice on suitable pension schemes we are able to work with clients on the implementation and day to day administration of their chosen scheme, saving time and ensuring compliance.

Please click here for our comparison between NEST, NOW: Pensions and The People's Pension and for further information on how we can help our clients with Auto Enrolment.  


Payroll team Sept 2018

Payroll Team 

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